And More | In Conversation: Insights from Experts on Philanthropy & Fundraising
Sep 4, 2026 · 12 min · 8 segments
Send us your thoughts Trust matters most when organisations are under pressure, but much of the work of building it happens before the difficult…
Liz ReillyGuest
Katrina HancockHost
[gentle music] So Liz, tell me, when you are, um, working with organizations that are facing really big challenges or difficult circumstances, what are some of the things that come to mind to build and maintain trust in those periods?
So the two main things I think about are kind of what you can do even before you reach those sorts of difficult times, and then what do you do during.
And so I think my first real reflection is before you face those times, make deposits in your social capital bank account, basically.
But, but then when, once you're in it, once you're in those difficult times, I think the key thing is putting people first.
But those are the two main things I look at is what do you do even up until those periods, and then how do you focus your time and energy when you're actually in those, those periods.
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[gentle music] So Liz, tell me, when you are, um, working with organizations that are facing really big challenges or difficult circumstances, what are some of the things that come to mind to build and maintain trust in those periods?
So the two main things I think about are kind of what you can do even before you reach those sorts of difficult times, and then what do you do during.
And so I think my first real reflection is before you face those times, make deposits in your social capital bank account, basically.
But, but then when, once you're in it, once you're in those difficult times, I think the key thing is putting people first.
But those are the two main things I look at is what do you do even up until those periods, and then how do you focus your time and energy when you're actually in those, those periods.