Jun 9, 2026 · 42 min · 14 segments
In this episode of Across The Funnel, Adil Saleh sits down with Andrew Loomis, VP of Customer Success at Sisense, to explore how customer success leaders can rethink post-sales execution in an…
And also this becomes even super critical, like the agent mode that you talked about, like that predicts, forecasts, and recommends an action or even can do an action to some point when it understands 100% about the different exceptional behaviors across any segment.
so now talking about and that's where become the segmentation part because i'm a i'm a sales founder myself we're building a platform that is uh serving the post sales specifically the revenue account member and cs and the biggest problem that we first faced like in the first quarter was uh this this piece that was a lot of these teams are missing like a lot of these germany journey mapping segmentation they don't know like what what kind of uh signals or success metrics are defining better health or retention, possible retention, or what are these like signals that are like not good enough.
And if you get notified, like any of the tooling out in the industry, it's just going to be a notification that, hey, this customer is quitting on you.
So this predictive forecasting feature, I would say the score was something that was missing.
I'm not sure you're familiar with this concept that has recently been initiated by Tesla.
The former CEO of Tesla is building second brains, this concept, an RNSing concept.
So this guy's really smart, but like we spoke with them, they're still missing on the whole picture of, let's say, you talk about one account with like multi-user, like 15, 20 users in the account and technology segment.
You're not 100% sure what are these business outcomes that they've shared in the sales party in the handoff have been fulfilled or they have taken action.
Because a lot of times people say like, customers say like, hey, this is what our goals, some features, some initiators, this is the outcomes that you want from your product.
And over time, during the course of three months, they are not been validating themselves.
you know and then you're taking it for granted hey they're good enough they're using the platform uh their users are active their champions are active uh but those relationship has been missing the memory of that context of those business goals have not evolved from that point to three months down which is the contextual layer we're working on as a product.
And also this becomes even super critical, like the agent mode that you talked about, like that predicts, forecasts, and recommends an action or even can do an action to some point when it understands 100% about the different exceptional behaviors across any segment.
so now talking about and that's where become the segmentation part because i'm a i'm a sales founder myself we're building a platform that is uh serving the post sales specifically the revenue account member and cs and the biggest problem that we first faced like in the first quarter was uh this this piece that was a lot of these teams are missing like a lot of these germany journey mapping segmentation they don't know like what what kind of uh signals or success metrics are defining better health or retention, possible retention, or what are these like signals that are like not good enough.
And if you get notified, like any of the tooling out in the industry, it's just going to be a notification that, hey, this customer is quitting on you.
So this predictive forecasting feature, I would say the score was something that was missing.
I'm not sure you're familiar with this concept that has recently been initiated by Tesla.
The former CEO of Tesla is building second brains, this concept, an RNSing concept.
So this guy's really smart, but like we spoke with them, they're still missing on the whole picture of, let's say, you talk about one account with like multi-user, like 15, 20 users in the account and technology segment.
You're not 100% sure what are these business outcomes that they've shared in the sales party in the handoff have been fulfilled or they have taken action.
Because a lot of times people say like, customers say like, hey, this is what our goals, some features, some initiators, this is the outcomes that you want from your product.
And over time, during the course of three months, they are not been validating themselves.
you know and then you're taking it for granted hey they're good enough they're using the platform uh their users are active their champions are active uh but those relationship has been missing the memory of that context of those business goals have not evolved from that point to three months down which is the contextual layer we're working on as a product.
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