Oct 8, 2026 · 15 min · 7 segments
Text me what you thought of the show 😊 **Who actually owns shift worker health inside a 24/7 organisation?** **Is it Health and Wellbeing? Safety?…
Roger SutherlandHost
And welcome back to another episode of A Healthy Shift, the Healthy Shift Worker podcast.

This is the third episode of what has unintentionally become a bit of a series for leaders of twenty four seven organizations.

Now, in the first episode, I asked whether choosing not to spend money on shift work education actually means that you're saving that money, because the cost may simply be showing up elsewhere through things like fatigue, absence, overtime, backfill, retention, and operational disruption.

You gave people the roster, but did anyone actually teach you how to work it? So today I want to take that conversation one step further.

And again, imagine we're sitting across the table and we're having a coffee.

You've got a twenty four seven workforce, and I've just asked you, "Who owns your shift worker health in your organization?" What's your answer? Now, I'm not trying to catch you out here, because I actually think this is a very difficult question for many organizations to answer.

Now, you might say, "Oh, health and wellbeing." Okay, but do they control the roster? Probably not.

You might say, "What about safety?" Well, they might own fatigue policy and fatigue risk management, but do they provide practical education to workers about sleeping after night shift, managing light exposure, caffeine timing, movement, eating around the roster? Maybe, but probably not.

Now, you might say people and culture or HR, but are they actually present at three o'clock in the morning when the night shift workforce is experiencing these issues? No.

Well, they're certainly close to the workforce and roster, but their primary responsibility is usually delivering the operation.

And eventually somebody might say, "Well, surely the individual has some responsibility for their own health." And absolutely they do.

You have to take responsibility for yourself, and I'm a massive believer in personal responsibility.

You can't expect people to manage what they've never been taught to understand.

If we're asking somebody to take responsibility for managing their life around shift work, surely we owe it to them to give them the knowledge to do that.

And welcome back to another episode of A Healthy Shift, the Healthy Shift Worker podcast.

This is the third episode of what has unintentionally become a bit of a series for leaders of twenty four seven organizations.

Now, in the first episode, I asked whether choosing not to spend money on shift work education actually means that you're saving that money, because the cost may simply be showing up elsewhere through things like fatigue, absence, overtime, backfill, retention, and operational disruption.

You gave people the roster, but did anyone actually teach you how to work it? So today I want to take that conversation one step further.

And again, imagine we're sitting across the table and we're having a coffee.

You've got a twenty four seven workforce, and I've just asked you, "Who owns your shift worker health in your organization?" What's your answer? Now, I'm not trying to catch you out here, because I actually think this is a very difficult question for many organizations to answer.

Now, you might say, "Oh, health and wellbeing." Okay, but do they control the roster? Probably not.

You might say, "What about safety?" Well, they might own fatigue policy and fatigue risk management, but do they provide practical education to workers about sleeping after night shift, managing light exposure, caffeine timing, movement, eating around the roster? Maybe, but probably not.

Now, you might say people and culture or HR, but are they actually present at three o'clock in the morning when the night shift workforce is experiencing these issues? No.

Well, they're certainly close to the workforce and roster, but their primary responsibility is usually delivering the operation.

And eventually somebody might say, "Well, surely the individual has some responsibility for their own health." And absolutely they do.

You have to take responsibility for yourself, and I'm a massive believer in personal responsibility.

You can't expect people to manage what they've never been taught to understand.

If we're asking somebody to take responsibility for managing their life around shift work, surely we owe it to them to give them the knowledge to do that.
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