Language, AI, and the Business of Care

What does it cost when a patient can't understand their discharge instructions? What does it cost when a healthcare system hasn't adapted its business models to the tools now available? In this episode, two very different conversations shed light on where healthcare is losing people, and what's being done about it. Julie Wilner and Joe Corkery of Jaide Health, recently acquired by AMN Healthcare, share how their AI-driven medical interpretation and translation platform is closing one of the most consequential and underaddressed gaps in healthcare equity: the failure to communicate with patients in their own language. A discharge summary that used to take 90 minutes for a language services team member to produce at CHLA now takes five minutes to review and finalize. And as regulatory requirements under the ACA push hospitals toward translated written materials, AI is becoming not just valuable, but necessary. Nikhil Krishnan, founder of Out-Of-Pocket and one of healthcare's most distinctive voices for making the business of healthcare understandable, shares his perspective on pediatric healthcare as a business, the next wave of AI in clinical workflows, the emerging tension between patients who trust AI more than their providers, and why prevention remains the most underfunded opportunity in the entire system. Episode Resources: AMN Healthcare Affordable Care Act (ACA) Tribeca Pediatrics: We Care for Your Kids in NYC ACA Section 1557: Ensuring Meaningful Access for Individuals with Limited English Proficiency Connect with Julie Wilner & Joe Corkery: Julie Wilner LinkedIn Joe Corkery LinkedIn Jaide Health Website Jaide Health LinkedIn Jaide Health Instagram Connect with Nikhil Krishnan: Nikhil Krishnan LinkedIn Nikhil Krishnan X Out-Of-Pocket Website Out-Of-Pocket LinkedIn Out-Of-Pocket Instagram Connect with us: KidsX Website KidsX LinkedIn Children's Hospital L.A. Website Children's Hospital L.A. Instagram Children's Hospital L.A. LinkedIn