How can we, how can leaders in particular use tools and methods like Toyota Carter to develop and build that army of problem solvers, like you said, so you can stop running.

When I answer concisely, there is a four-step improvement pattern that the improver does.

And there's a set of five questions that the coach asked the improver each day.

And the intent is deliberate practice toward some larger goal.

That's the end of the answer.

What I want to answer the second part, Andy, which I think is the more valuable part, like many people listening, you're probably like me where you got trained in so many tools and then to get certified, you had to go show people you could do that work somewhere.

It didn't matter if it was solving a real problem.

I mean, that's the value in it, right?

How do we... trust that we'll get to a point of someone creating greater resilience in the networks?

I think that's the million-dollar question.

In fact, notwithstanding the seriousness of this latest incident, I think that's the biggest risk because if we get another one of these or you get both networks going down at the same time, that's actually an existential threat across the multiple different areas.

And we can see with just a relatively small one, the impact it has on emergencies, transport systems, businesses, individuals, et cetera, et cetera.

Now you start to scale that, then you've got a big problem.

So I actually think that is the story that we need to think about over the coming months and years is how we get that resilience because we're so reliant on that and given Telstra's coverage, It's actually more than just this one incident.

It's thinking about the kind of the infrastructure resilience over a period of time, what kinds of checks and balances are in place.

yeah.

Trust that we'll get to a point of someone creating greater resilience in the networks.

I think that's the million dollar question.

In fact, notwithstanding the seriousness of this latest incident, I think that's the biggest risk.

Because if we get another one of these or you get both networks going down at the same time, that's actually an existential threat across networks.

multiple different areas and we can see with just a relatively small one the impact it has on emergencies, transport systems, businesses, individuals, etc.

Now you start to scale that then you've got a big problem so I actually think that is the story that we need to think about over the coming months and years is how we get that resilience because we're so reliant on that and given Telstra's coverage It's actually more than just this one incident.

It's thinking about the kind of the infrastructure resilience over a period of time, what kinds of checks and balances are in place.

yeah.