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Wendy Smith
Dr. Wendy K. Smith, Dana J. Johnson Professor of Management at the University of Delaware and co-author of "Both/And Thinking," a leading researcher on leadership, paradox, and organizational change.
3
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3
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Sep 28, 2026
Stop Picking Sides – Why Both/And Thinking Matters with Wendy Smith
14:45
26:22

Claire GrayHOST
Do you ever get feedback about, well, are we just compromising and trying to meet halfway rather than actually being definitive in terms of the direction that we're going in? Like, what do you say to some of that where we're kind of pushing to we need to make a choice one way or the other rather than kind of meeting in the middle? Yeah.
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15:04Wendy SmithGUEST
I'm so glad you said that because a bland compromise is not a both and that leads to a better win-win possibility, right? A bland compromise is I'm giving up something, you're giving up something, neither of us are quite as happy.
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15:20Wendy SmithGUEST
And I like to use this example from one of my favorite scholars who wrote here in Cambridge, Massachusetts.
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15:32Wendy SmithGUEST
I don't know if you have come across her work or others on this listening to this podcast have come across her work.
11 MINS LATER

Claire GrayHOST
When we are going through the process of making decisions around strategy, how do you suggest people hold the tensions and the paradoxes so that you can actually move forward.
704: 111.00 Dr. Wendy Smith on The Both & Mindset: How Great Leaders Navigate Complexity
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36:11Wendy SmithGUEST
They have to do both." Because most theory would say, "Look, it's so hard to innovate when you're doing really well in your core because the core holds you down and, and keeps you back." Inertia in the core.
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36:25Wendy SmithGUEST
And Mike Tushman and Charles O'Reilly said, "You know what? You can't choose between one or the other.
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36:31Wendy SmithGUEST
You have to constantly be exploring in or- to- while simultaneously exploiting, because otherwise the future comes so quickly and you're not ready for it.
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36:41Wendy SmithGUEST
So you've gotta be having all these little experimentations." And the question that, that they were asking, and the question that I then asked as a PhD student that...
AI Workplace and Culture Series 07 - Old World, New Tech: Navigating AI with Both/And Thinking with Dr. Wendy Smith
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18:09Wendy SmithGUEST
She wrote in the early 1900s and she had this great image that tension or conflict or friction is what enables possibility.
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18:18Wendy SmithGUEST
So she talks about it's the tension between the bow and the violin that creates music.
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18:23Wendy SmithGUEST
It's the friction between the car tires and the road that enables the car to move forward.
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18:29Wendy SmithGUEST
And one of the greatest leaders that we had interviewed for our book was Paul Pullman, who talked about how valuable that he was the CEO of Unilever during the heyday of Unilever's sustainability advances from 2009 to 2019.
25 MINS LATER

