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Wayne Harrison

CEO-elect and Company Director of Ritchies Stores (Ritchies IGA), Australia's largest independent supermarket chain, and son of longtime CEO Fred Harrison.

Oct 2, 2026

The CX Show

The CX Show

The CX Show S2 E5 - Ritchies (Fred & Wayne Harrison)

Oct 2 · 1h 42m

JohnHOST
37:32
Wayne, have you worked in the Ritchie stores? Like in the deli?
Wayne HarrisonGUEST
37:37
I haven't got the exciting fruit and veg story like Fred does.
Wayne HarrisonGUEST
37:41
I started at 15 years old on the tills and then just worked from 15 to 22 in a store.
Wayne HarrisonGUEST
37:48
In Mount Eliza, my local store.
Wayne HarrisonGUEST
37:50
And yeah, not an exciting story, just kind of worked through the ranks, became an on-site duty manager, we call them.
Wayne HarrisonGUEST
37:57
So you're seven years on tills, stacking shelves, doing trolleys.
Wayne HarrisonGUEST
38:01
So who teaches you like your product knowledge? That was the manager at the time.

26 MINS LATER

AlexHOST
64:02
Because when you're on those weight loss stuff, your body can't stomach the quantity of food, but your body still needs the

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