What surprised you about how trust is built, spent, and sometimes broken in Washington?

So to be clear, this is now several decades ago, but I think they're relatively timeless.

So my first thing would be to admit, honestly, that having spent more than 15 years in the Navy, by the time I served on the Hill, I was stunned by the utter lack of trust among the various components, whether they be staffers or whomever.

I was just taken aback by the fact that no one seemed to trust each other.

And again, this is several decades ago.

So I would imagine that's more the case now.

I was able to establish trust among my peers on McCain's legislative staff and his senior staff and throughout the Hill.

How does trust show up in how you win business?