University Hospital Coventry

So, um, the purpose of today's conversation is around, uh, EPR optimization and digital frontline productivity.

Uh, UHCW went live with its EPR about two years ago now.

It'd be kind of interesting to understand what lessons you've learnt over the last two years, what have been the biggest challenges, and how you've overcome some of those, really.

Okay.

Super.

And then, so that's, that's the looking back, that's what you, your lessons would be.

Looking forward then, what do you want the vision for UHCW to be? What do you want it-- How do you want the hospital look and feel like in two, three years' time from now as a result of gone, going through what you've gone through?

So, so we're very clear.

Now, I know, I mean, some, some of you may have known that, I don't know, about, um, six months ago, I was actually on the telly talking about, um, uh, uh, accessible information and communications, um, f- particularly from the hospital.

Um, I would suspect that, um, UHCW is not really, um, on the ball very much with, um, providing, uh, all that information in the, in the format that people can, um, can access.

Um, so, um, I think, you know, I know that there are a number of people out there, you know, who have, uh, fairly strong opinions about that, and it's something that I'd be very keen, um, for people to take part in, give their, uh, impressions of it, of what's going on for them, because certainly from my point of view, I've had quite a lot of people, uh, mention that to us.

Um, also a number of weeks ago, I talked about, um, signing up to Easyfundraising.

Uh, so what we saw there was that there was enormous opportunity.

So I think we spoke, and you spoke with Rhodri and Mark about our work at, uh, University Hospitals Coventry and Warwick and other places, where you'd go and see that bringing process mining and intelligent automation and looking at the data in a different way, we could actually identify up to ten percent, uh, capacity that could be freed up to be made available for increased appointments with the same resource base.

And if you take that, we did that in outpatients, but if you take that across all the different areas, you can imagine the impact of the NHS when we're looking at seven point six million, I think, appointments, six point three million people waiting.

Mm.

So what we saw there was that there was enormous opportunity.

So I think we spoke and you spoke with Rodri and Mark about our work at University Hospitals Coventry and Warwick and other places where you'd go and see that bringing process mining and intelligent automation and looking at the data in a different way, we could actually identify up to 10% capacity that could be freed up to be made available for increased appointments with the same resource base.

And if you take that, we did that in outpatients, but if you take that across all the different areas, you can imagine the impact of the NHS when we're looking at 7.6 million, I think, appointments, 6.3 million people waiting.

So we've seen that.