United Airlines Flight 232

I shared a lot of insight in terms of the leadership development that led up to some of the crises that I faced throughout my career and how that impacted the ability to make decisions in the critical moments.

You speak of one quite profoundly, an airplane disaster from United Flight 232.

When did that happen and how did that transform you?

That flight disaster occurred in July 19th of 1989.

Absolutely.

Well, Jay, I really appreciate the time that you've spent with me.

I want to pass on my sincerest condolences to all of the families of United Flight 232 who are still living or may have remembered that disaster, family and friends.

My condolences to you.

Uh-huh.

UA 232.

Tenerife.

There you go.

Sunlight is streaming in through the windows.

You are on a massive DC-10 airliner, United Airlines Flight 232, cruising from Denver to Chicago.

And in the cabin, the atmosphere is just totally relaxed.

You know, lunch trays have been cleared away.