see us what do you mean

uh Actually, it's like because the competitors, for some reason, they see us as one big delivery service, you know? So we kind of fit in the same equation with Amazon.

They don't know the difference between what packages we bring opposed to what the other companies bring.

Do you have any questions for

me? Yes.

I would like to know what...

You know, we speak about management, but what are we gonna instill in the new CCAs? What are the outlook? What are you gonna put in them to have them focus on how important it is to deliver and to deliver correctly the way it used to be when we first started? We really took pride in delivering the mail.

So how can we change that? How can we put that in them?