Talkdesk, Inc.
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data—from CRMs, tickets, transcripts, and notes—into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle—Discover, Build, Orchestrate, Measure—Talkdesk delivers rapid time-to-value and long-term impact. Enterprises can modernize operations, reduce cost-to-serve, and drive sustainable growth—without needing a full rip-and-replace. Trusted by global brands, Talkdesk is transforming how the world delivers customer experience.www.talkdesk.com
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Search complete. 4 mentions across 2 episodes found for "Talkdesk, Inc.".
Oct 13, 2026
Chris BalestrasHOST
As the market turned when you were there, you said, "You know what? I want something with..." And you're a Bay Area native, so getting into tech sales, and you had some great runs at thirteenth to twentieth employee at, at LinkedIn.
Chris BalestrasHOST
You then, with Jason Lemkin, ran sales at EchoSign, and then Talkdesk, and now running Cassidy Ventures, which is operating, advising, investing in some of these companies.
Chris BalestrasHOST
A lot of people, I feel like, should know who you are.
Chris BalestrasHOST
You're kind of a big wig in, like, the sales space, but you'll do a better job of explaining your background in, in an elevator pitch.
Brendon CassidyGUEST
[chuckles] That's how I feel.
Brendon CassidyGUEST
I actually don't feel like I'm that big a deal or that I'm that successful, and I think, you know, I think staying in the startup world, it's pretty good not to get a big head about you because, you know, sort of every client I go into, I'm always like, "This could be the one where I just can't help," right? And they're like, [chuckles] "Oh, we thought you were gonna come in here and help, you know, move the needle or, or change whatever." And I'm always like, you know, [chuckles] "This could be the one.
Brendon CassidyGUEST
I could be exposed here." But, uh, yeah, I've, uh, worked with probably, I don't know, a hundred, a hundred and fifty companies through the years in operating roles at like, you know, LinkedIn, EchoSign, Talkdesk, uh, part of Gong, really from the infancy.
Chris BalestrasHOST
Yeah.
Garrett JorewiczGUEST
And that's what we did.
Garrett JorewiczGUEST
And so we did choose TalkDesk.
Garrett JorewiczGUEST
That was the organization that won that race for us.
Garrett JorewiczGUEST
And I'm so glad we did that because that did absolutely enable us to take all those micro solutions and consolidate them into one platform, one knowledge base for those solutions and really scale our artificial intelligence.
26 MINS LATER
Garrett JorewiczGUEST
I was always in the private wholesale automotive industry.
Garrett JorewiczGUEST
That's what I did before this, floor plan finance.
Garrett JorewiczGUEST
But from what I can tell from, you know, my credit union, but also peers I've met from several other credit unions along the journey, I'm on the customer advisory board with TalkDesk and been to several conferences.
Garrett JorewiczGUEST
There seems to be a lot of the old that still is present that needs to be stripped away.