Tailored Brands

Zimmer, the George Zimmer, the guy you see on TV who says, "I guarantee it," told a story about their Seattle store.

And what happened at their Seattle store was they had a problem where they had a guy who kept undermining what they called the team selling environment So the way it works when you walk into a Men's Wearhouse is there's one person is getting the commission, but the other folks in the store are supposed to help it be sort of like a team experience, and that's how it's supposed to feel.

But this guy was their top salesperson in the Northwestern area, and he kept stealing sales from other folks, bad-mouthing the team selling concept.

And so what they did was they fired him, which is, you know, the classic sort of superstar salesman problem, salesperson problem.

Larry Ellison, Bill Gates, now chairman, but heavily, or at least heavily involved in his firm, still a bomber.

If you kind of go down the list, another weird one, Men's Warehouse, George Zimmer, one of our heroes, those of you who know who Men's Warehouse is, the folks who run Pixar, like John Lasseter.

There's a wide range of personalities there, but all of them are the same in that they are deeply involved as both founders and technically competent people, or used to be in the case of jobs, that they actually understand the work they're leading and therefore they're harder to fool.

And to give you two examples we're talking about here, one of the great turnarounds in American industry was done by Anne Mulcahy at Xerox.

What'd you have to do for that?

Uh, so it was a Men's Wearhouse suit drive.

Basically, we're trying to get people in the workforce to donate their suits to get people that are not in the workforce, say, coming from jail-

Mm-hmm

Bank, which is one of the most affordable menswear companies in the entire country.

It's kind of like Men's Wearhouse.

You know, sometimes w- I actually have a lot of Joseph A.

Bank clothing because I'm, I'm pretty frugal.

And, uh, so one of the hallmarks of Joseph A.

Bank is, you know, you buy one suit and you get three for free or whatever.

It's kind of like Men's Wearhouse that way.

And Joseph A.

That just came up at the top of his head? [laughs]

Yeah, so he went from Men's Wearhouse to Burlington Coat Factory.

And like he was like, "They've gotta have something there." And I was like, "Yeah, probably." And like mind you, like I've never, I've never walked into that store in my entire life.

I've gone to TJ Maxx, I've gone to Marshalls, but I've never gone to Burlington Coat Factory.

Just the jacket

... from, just the jacket, from Men's Wearhouse.

Dude, did you-

I also rented a-

I mean, I can't guarantee how other people run their businesses, but I'm pretty good at guaranteeing how we run ours.

Men's Wearhouse.

You're gonna like the way you look, I guarantee it.

To contact the store nearest you, call 1-800-776-SUIT.