System of profound knowledge

What's the name of your book, John? The title is Win-Win, W.

Edwards Deming, the System of Profound Knowledge and the Science of Improving Schools.

Okay, great, great.

Well, listen, this is meant just to be a conversation, and we're going to put this under the umbrella or the theme of variation, and

So when he first wrote it, it was a philosophy of quality that comes first more than anything else.

But when he professed profound knowledge, the wording changed to the new philosophy of win-win.

right cooperate uh and that's what we discussed last time that cooperation in the broadest sense of the term with with each other inside the company with your with your competitors with your suppliers with your customers and he says teach and practice this those are the words and the third one of course sees dependence on mass inspection and it was a context in which he wrote it but of course he elaborated on that, you should understand why we use inspection.

It is to keep us updated on what is happening in the process, not so much to sort bad from good.

Because, well, that's the link, the strength of the chain.

So I believe that this is a beautiful point.

And once again, purpose, if you apply the profound knowledge to point number four, the aim and purpose should be explained.

Variation, there should be some evidence and Deming beautifully explains this in, I think, in quality, productivity and competitive position.

And for listeners, remember to go to deming.org and jump into Deming Next to continue your journey.

You can find John's book, Win-Win, W. Edwards Deming, The System of Profound Knowledge and the Science of Improving Schools on amazon.com.

This is your host, Andrew Stotz, and I'll leave you with one of my favorite quotes from Dr. Deming, and that is, people are entitled to joy.

in work.