Skytrax
Companywww.airlinequality.com
12
MENTIONS
6
EPISODES
6
PODCASTS
Search complete. 12 mentions across 6 episodes found for "Skytrax".
Sep 16, 2026
Jerry AgarHOST
They're already up and running.
Jerry AgarHOST
But what kind of job is Avi Alliance, the pension-owned operator, doing around the world? I took a look at airport ratings on Skytrax.
Jerry AgarHOST
That's an airport rating site.
Jerry AgarHOST
And here are some airports that are run by this Canadian pension company.
Jerry AgarHOST
Hamburg Airport, certified as a four-star airport for facilities, terminal comfort and cleanliness, shopping, food and beverages, staff service, and security and immigration.
Jerry AgarHOST
Five-star is the highest that is possible, by the way, on Skytrax.
Jerry AgarHOST
Dusseldorf Airport is certified as a four-star airport for facilities, terminal comfort and cleanliness, shopping, food and beverages, staff service, and again, security and immigration.
Jerry AgarHOST
Some of the other airports run by Avi Alliance gets a three-star rating, which is fine.
Angelique TeoHOST
Apparently, this is serious business.
Angelique TeoHOST
Now, Skytrax has ranked the world's best airport washrooms for the year.
Angelique TeoHOST
And they looked at toilets across 270 airports.
Angelique TeoHOST
Now, we here in Singapore, we take our toilets very, very seriously.
Colin LowtherHOST
It has only 5 million people.
Colin LowtherHOST
But Skytrax has named Singapore Changi Airport the best airport in the world 12 times.
Megan NolletHOST
Today's Spotlight looks at how Singapore was able to create one of the greatest airports in the world.
Megan NolletHOST
How could a small country do this? How has it maintained its advantage?
Megan NolletHOST
Singapore's commitment to neatness and tidiness has directly affected how Singaporeans approach their work.
Megan NolletHOST
Everything must be kept orderly and organized.
Megan NolletHOST
When Skytrax repeatedly named Shanghai Airport the best airport in the world, it used a rating system by travelers for several categories.
Megan NolletHOST
Travelers said,
Colin LowtherHOST
It has only five million people.
Colin LowtherHOST
But Skytrax has named Singapore Changi Airport the best airport in the world 12 times.
Megan NolletHOST
Today's Spotlight looks at how Singapore was able to create one of the greatest airports in the world.
Megan NolletHOST
How could a small country do this? How has it maintained its advantage?
Megan NolletHOST
Singapore's commitment to neatness and tidiness has directly affected how Singaporeans approach their work.
Megan NolletHOST
Everything must be kept orderly and organized.
Megan NolletHOST
When Skytrax repeatedly named Changi Airport the best airport in the world, it used a rating system by travelers for several categories.
Megan NolletHOST
Travelers said,
NickHOST
Um, I believe Cathay Pacific are on a trajectory to being one of the best carriers in the world, if they've not been there already.
NickHOST
I mean, third in the recent Skytrax review, but say what you want about Skytrax, they're not very accurate.
NickHOST
[laughs]
TomHOST
Skytrax, Skytrax you can write an essay and, uh, chuck a couple of hundred dollar bills in the fold of that, uh, piece of paper, and they will go, "Yep, number one."
NickHOST
But I believe, yeah, airlines like Cathay as well are doing, doing really good work-
TomHOST
Yeah
Curtis GradHOST
Yeah.
Curtis GradHOST
And I think, you know, the, the motivations of, of the airport for, for, participating in these programs is really important too like whether it's ASQ or Skytrax or whatever you you have and when we start talking with a client that's interested in engaging us for CX one of the first questions I ask is what's your motivation I'm listening for one of two things either you want to improve the experience and improve the even even the profitability or the efficiency but if it's I I want to win awards If that's the only reason you want to do this, you're probably missing the point.
Curtis GradHOST
The awards are a byproduct, but, you know, the real motivation has to be that you want the experience to be better for customers and the operational and even the financial result to be better, right?
Angela GittensGUEST
Absolutely.