What do I see? Well,

first, there's volume.

A biller may be supporting multiple providers and specialties.

They may be working across different payers and keeping up with requirements that can vary from one claim to the next, one state to the next.

And when you're looking at a long queue, It isn't always obvious which claims are going to be more likely to move through smoothly and which ones actually deserve a closer look before they go out the door.

And that makes it difficult to prioritize.

Do I spend my time reviewing everything? Do I rely on my experience to decide where to look? Do I submit the claim and address an issue later if it becomes a denial? experienced billers make those decisions all day.

You're trying to make it easier to apply their expertise where it matters.

You

said something there that made me think of, you know, when we used to pray and are healing for people, uh, we would, you know, they would bring up a hurtful situation and we would ask them to see Jesus with them in that situation.

And there were some of the most beautiful stories, some of the most beautiful stories of, you know, when we just say, okay, what is Jesus doing now? And And they would see him holding them or, or, you know, wiping their tears or, I mean, just some of the most tender, beautiful things that it didn't change what happened, but it changed that they weren't alone and that they were being loved while it was happening.

And that all came through the Holy spirit.

So, yeah, I think that's

Most people don't realize that's very, very true.

And, you know, there's different levels of unforgiveness.

You know, I think of resentment.

Like, what happens in the heart? Sarah?

Oh.

You know, it's, it, it's, it's so hard to know.

Uh, I struggled with it for a lot, 'cause some of the hurts and everything that you have happen in your life could be really deep, really hurtful, really just unbelievable.

And in fact, I was struggling w- I, with a lot of, uh, issues of trying to forgive people, and I went to confession and I asked the priest, "How do I know I've forgiven?" Because I say, "Okay, I've forgiven and I pray," blah, blah, blah, and then like two minutes later, all that anger and that hatred-

No, no, you go.

Okay.

[laughs] Oh, thank you.

So like, do you have any like strategies that you do to create a positive, empowering teen culture, especially during really busy or high pressure times?

Yeah, so I think it's really important in those hectic moments and stuff.

I'm like, very much my strategy is go back to the basics.

So what's actually urgent? What can we...

Who needs what from me? Like, when do they need it by? I think that...

really clear communication and setting really clear expectations is really important.

And I think if you're communicating well with everyone, everyone breathes a bit easier.

So how do you approach feedback or challenges while trying to keep the trust and morale kind of going? Yeah,