[laughs]

And [laughs] I mean, that's what it really was.

And you had to stop measuring the quality of the decision by the results, because the result was fundamentally unpredictable.

And so it causes this high window of decision latency, or the time it takes between the decision surfacing and the decision being made.

So in our organization, what we did is we started creating frameworks and criteria for how we would make decisions.

And if we could defend the decision against that criteria, in other words, it was defensible rather than predictable, then we move forward.

I hate this word disruption, because it makes it sound like stability is normal and, like, the sentence and disruption is the punctuation, and I think it's actually the opposite.

[laughs]

So first big dumb question here from Sarah Gallagher: If change is constant, why do we design PMOs for stability? Sarah, what, what's the answer here to that big dumb question?

Yeah.

So this one came because particularly after the pandemic, so between 2020 and six years later in 2026, disruption is the buzzword.

We talk about, you know, navigating disruption, managing disruption, all of these different things, and also we're seeing a lot of research that frontline employees are really sick of the instability at the same time that executives wanna see more change and agility.

So it's a really big topic right now.

I have come to really despise the word disruption for this reason.

It makes it seem like, uh, normal is stable, right? We have a sort of business as usual default setting, and disruption is like the period at the end of a sentence.

Mm-hmm.

And I suppose, Sarah, to start, tell us about TILOC and why this new service was needed here in Cork.

OK, so I suppose TILOC supports families, I suppose, who are deeply affected and impacted by addiction in the home.

And I suppose it's really addressing that hidden harm that's being experienced here.

A lot of the services, I suppose, out there today, we're looking at directly supporting the person in active addiction.

And the data, I suppose, that is coming out now is that for every one person in addiction, there are seven to ten people impacted by that.

And there's a lot of, I suppose, hidden harm that's been experienced.

And particularly with young people and children, you know, there's a lot of trauma issues.

And when we talk about that addiction affecting families, what does it look like in reality?