Yes

... during COVID.

[chuckles] Um, so at that point, that was when re- letting agencies were going through the sort of prime of getting really regulated.

So bearing in mind letting agents hadn't been regulated, like, back in the day, and, um, they were becoming more and more regulated.

And now you need, you really need to jump through quite a lot of hoops to become a letting agency, and there's not, you know, as you'll know yourself, and, you know, there's a lot of admin involved in it.

And you have to do a lot of paperwork and all the rest of it.

Um, and at that time, well, COVID hit.

I know.