
Robin Christopherson
Robin Christopherson MBE is Head of Digital Inclusion at UK tech charity AbilityNet and a blind advocate for accessibility and inclusive design.
2
APPEARANCES
2
PODCASTS
012
DEC 30
JAN 6
JAN 13
JAN 20
JAN 27
FEB 3
FEB 10
FEB 17
FEB 24
MAR 3
MAR 10
MAR 17
MAR 24
MAR 31
APR 7
APR 14
APR 21
APR 28
MAY 5
MAY 12
MAY 19
MAY 26
JUN 2
JUN 9
JUN 16
JUN 23
JUN 30
JUL 7
JUL 14
JUL 21
JUL 28
AUG 4
AUG 11
AUG 18
AUG 25
SEP 1
SEP 8
SEP 15
SEP 22
SEP 29
OCT 6
OCT 13
OCT 20
OCT 27
NOV 3
NOV 10
NOV 17
NOV 24
DEC 1
DEC 8
DEC 15
DEC 22
DEC 29
JAN 5
JAN 12
JAN 19
JAN 26
FEB 2
FEB 9
FEB 16
FEB 23
MAR 2
MAR 9
MAR 16
MAR 23
MAR 30
APR 6
APR 13
APR 20
APR 27
MAY 4
MAY 11
MAY 18
MAY 25
JUN 1
JUN 8
JUN 15
JUN 22
JUN 29
JUL 6
JUL 13
JUL 20
JUL 27
AUG 3
AUG 10
AUG 17
AUG 24
AUG 31
SEP 7
SEP 14
Sep 15, 2026
The AI Edge Cases That Break Customer Trust, Robin Christopherson, AbilityNet (#47)
20:59
21:04
21:11
21:17
21:30
S
20:48SamHOST
But I wonder if you can give us a perception of what chatbots are like in terms of the ones that, I don't wanna name any names, but the big ones that people might use every day.

Robin ChristophersonGUEST
Well, so first I should say that, yeah, WCAG is, is what many people will have heard of.

Robin ChristophersonGUEST
There are equivalent accessibility guidelines for Android and iOS as well, so those would be the relevant ones there.

Robin ChristophersonGUEST
Obviously, if you've got a web UI within your, you know, native app, then WCAG would kick in as well.

Robin ChristophersonGUEST
But yeah, most people are familiar with like a chat interface with... which is a web, basically a web, um, panel, either embedded or, you know, like a, if you go to chat.com, for example.

Robin ChristophersonGUEST
There are several issues, like obviously unlabeled buttons to be able to upload documents or to change the model or whatever it might be.
6 MINS LATER
S
27:11SamHOST
Does that present risks in itself for, well, for consumers as well as for, for organizations trying to get information across and get services out to consumers?
MRTP 302: Pictures Are Weird
48:24
48:31
48:37
49:05


Darcy BurnardHOST
right right all right so robin what what have you been working on this this this summer with vibe coding

Robin ChristophersonGUEST
really daft little things, mostly games, but that's just the way I roll.

Robin ChristophersonGUEST
And, you know, people have been doing a lot of worthy things like Alison Malloy has done AVM, Accessible Virtual Machine, which I wanted to give a plug for because all you Mac users out there who want to run Windows and are struggling with an inaccessible VM, this is a free accessible VM called AVM that she's vibe coded in about a month.

Robin ChristophersonGUEST
And there are so many other, I mean, just, you know, spend five minutes on Mastodon, scrolling down and you'll see 18 different really useful utilities that people have been vibe coding.