Robert Crandall

Less risk.

Yeah, I remember Bob Crandall telling me that you can never have an airplane that's too small.

Well, I don't know about that.

I mean,

Just fabulous.

You join a very select group of difference makers who have helped shape modern international commercial air transportation, including mentors and friends like Bob Crandall, Herb Kelleher, Gary Kelly.

So I want to congratulate you on the Pogue Award, and I'm looking forward to being at the dinner in Washington to celebrate this well-deserved honor.

Oh, it's nice to know you're going to be there.

And because it was my first real startup, but it gave me like, for example, back then they did these awards, like every year they would pick the 20 most influential people in travel and tourism worldwide.

And it was like Horst, who was the CEO of Ritz-Carlton, right? And Bob Crandall, the chairman of American Airlines.

And then me, some 20-something-year-old software engineer.

People were like, this has to be a clerical error.

That was according to management.

People like Robert Crandall, who took over as senior vice president of marketing at American Airlines in 1974.

Until the late 70s, he was working in Manhattan.

Americans' headquarters in New York City were in a gargantuan building on 3rd Avenue.