Yeah, have you seen that happen, as in when that's done well within your organisation, anywhere that you've worked before or even now?

Yeah, definitely.

So through my experience, I had this problem several times and I always try to approach it at the same time.

The last years as a leader, I'm being closer to the floor.

I'm trying to understand the needs both of my team and the guests.

And it works better, for example, when I'm to take a decision, I'm not just thinking what I would do in this occasion.

I just sit down with my team and I'm like, okay, so we have this problem or we need to reach this target.

So I guess the remote nature of the argument that we're speaking here doesn't really affect you too greatly or am I just assuming that?