Rachel Botsman
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Search complete. 9 mentions across 8 episodes found for "Rachel Botsman".
Oct 13, 2026
Simon SinekHOST
Right.
Esther PerelGUEST
And talking to strangers is improvisation, spontaneity, serendipity, surprise, novelty, you know, an active engagement with the unknown, uh, which is actually one of the definitions that Rachel Botsman gives to s- what is trust.
Esther PerelGUEST
Trust is an active engagement with the unknown.
Esther PerelGUEST
If you don't know to talk to strangers, you have less trust.
Simon SinekHOST
Right.
Esther PerelGUEST
And talking to strangers is improvisation, spontaneity, serendipity, surprise, novelty, you know, an active engagement with the unknown, uh, which is actually one of the definitions that Rachel Botsman gives to s- what is trust.
Esther PerelGUEST
Trust is an active engagement with the unknown.
Esther PerelGUEST
If you don't know to talk to strangers, you have less trust.
Ray WangHOST
Yeah.
Celia FleischakerGUEST
And, um, Rachel Botsman, my favorite definition of trust, she said it's competence and character.
Celia FleischakerGUEST
Competence, she says it's reliability and capability.
Celia FleischakerGUEST
Character's integrity and benevolence.
Roger ChristieGUEST
More people went to social media than went to the Australian, um, health department's website.
Roger ChristieGUEST
Why did they do that even though it was the most authoritative source? Because accessibility trumps authority.
Roger ChristieGUEST
That shift has already been happening for some time.
Roger ChristieGUEST
Then why do leaders have a role to play? Why should they manage their own presence? Whatever we think, it's not two brands walking into a room to discuss some business matter.
Marine CornelisHOST
exactly exactly exactly it's not because you're loud or uh powerful or you look loud and and powerful that you are first that you're acting for the greater good and second that you are that you are wise right it's um yeah it's uh it's It's really interesting to see that, you know, also, I mean, given how complex the times are and, you know, far-right policymakers on all sides of the pond trying to project us in this kind of 1984 reality where trust is something that doesn't really be fathomable anymore, when they are actually like little people infrastructures bit by bit that you can that you can put together right and you know something that i've um i got completely obsessed with in my in my career is that um this notion of trust because for for many people and many organizations trusted like yeah we need we need more trust in the energy sector we need people to trust us but they never put any kind of thought you proper thoughts behind what it is.
Marine CornelisHOST
And there is another I really, really like whose name is Rachel Botsman.
Marine CornelisHOST
She's been inspiring me a lot.
Marine CornelisHOST
And for instance, she shows that one of her theories is that when you have this kind of... we all know this kind of psychological experience when a kid is being given a marshmallow and the kid is being told that if he or she can wait 15 minutes, he will get another marshmallow, right? And she explains that basically the kid who will eat immediately the marshmallow, it's not because he or she is impatient, it's because the kid doesn't believe that a second marshmallow will come.
SamHOST
Hey, welcome back to Seven Minute Books.
SamHOST
I'm Sam, and today we're talking about Who Can You Trust? by Rachel Botsman.
SamHOST
It's all about how trust itself has quietly changed shape, and Sophie, I have to ask, why does it feel like we trust strangers more than we trust institutions right now?
SophieHOST
Hey there, Sam.
Christina GarnettGUEST
And so.
Christina GarnettGUEST
I started looking to see like what is what already exists like what's already out there and so I basically like went down the rabbit hole was looking at not only the books that are currently written on trust but who are the people I should be following like Rachel Botsman is brilliant genius love her I'm always like anytime she could post like what the weather report is and I'd be like there's something here I can learn there's something here there's a nugget and so I'm constantly looking for like who's already saying really brilliant things who's already doing the work and then academically what do we already know from the research? Because a lot of times, and I'm guilty of this too, is we go in and we're like, I invented this, I created this, this is new, here's a framework.
Christina GarnettGUEST
And then it's like, actually, a hundred years ago, a sociologist described this exact thing.
Christina GarnettGUEST
And so the more work I did, the more it felt like this divide between the academic and the business world was so vast.
Jayney HowsonGUEST
But I'd say that the biggest change was more the mindset and the culture around learning than even the big technology and people change.
Jayney HowsonGUEST
We just want to be an organization that really embodies Bill McDermott, our CEO.
Jayney HowsonGUEST
And he will say, I want to be learning in my last breath.
Jayney HowsonGUEST
He really believes that you should be a lifelong learner.
Jayney HowsonGUEST
Leadership, the voice of leadership is the most important thing.
Jayney HowsonGUEST
And there's lots of famous cases of that.
Jayney HowsonGUEST
But I do really believe if you have your CEO and your chief people officer and all of your executive leadership team talking about how they're learning out loud, we have a philosophy called LOL.
Jayney HowsonGUEST
So learning out loud is how you show that you are constantly developing that kind of growth mindset.