Next Insurance

What we want to eventually create is a situation where we are developers of the software factory itself, not the code.

And that's exactly the, the, the story that I've heard from Shai Mendel at Next Insurance.

And, you know, it's, it-- Uh, it's available as, uh, as an episode on the Scaling AI from Activity to Impact podcast.

Shai's story is about how to slow down even right now and understand that as developers, as leaders, as everybody in the software factory, our goal is to build a system that can deliver more features in the future.

One option is to be in the loop and say, "You know what? Let's override what you've done.

Take-- include this requirement in the spec or this intent in the spec, or use this pattern in the code review, or change this or change that." That's being in the loop.

Another approach, which is the approach that Shai described that they're using at, uh, Next Insurance, which isn't easy.

And I can tell you from coaching individuals, individual developers and dev managers on teams that are doing this, it's, it isn't easy to make that change, to realize that actually what we're doing now is we're not babysitting Claude or Codex, is we're coding the way the, the code or the context that Claude and Codex actually use.

So we've spent the week synthesizing this massive stack of industry dispatches.

We're talking stuff from Restaurant Dive, Hotel Dive, FMI, Next Insurance and a ton of market research reports.

And the interesting thing is when you look at all these seemingly disconnected headlines, you know, a coffee chain shrinking at stores, an arena serving stunt food, a grocer facing an FDC probe, a very clear unified picture of the current industry actually emerges.

Totally.

If the FDA knocks on your restaurant's back door trying to trace a cyclospora outbreak and your kitchen manager hands them a greasy coffee-stained three-ring binder full of handwritten temperature logs and faded receiving invoices, you are a massive liability.

Digital documentation provides an immutable, time-stamped, highly verifiable trail of compliance.

Let's transition from federal compliance to civil liability because Next Insurance just released a fascinating survey.

They surveyed 501 small business owners and they found that the absolute number one first year regret among these owners was a lack of understanding regarding insurance coverage.