
Neil Hoyne
Chief Strategist at Google and author of the bestselling book "Converted: The Data-Driven Way to Win Customers' Hearts."
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Sep 8, 2026
Neil Hoyne: Data, AI, and the Human Side of Strategy
7:11
7:22
7:29
7:38

Neil HoyneGUEST
And we see it on both sides, right? We see it sometimes with leaders being like, The data is not right or it feels wrong, but we don't know how to describe it because we don't know how to explain our discomfort.

Neil HoyneGUEST
But we also see on the other side that data-driven decision-making often gives way to data-driven selling.

Neil HoyneGUEST
Because if you're underneath that CEO and you have a product or an initiative to support, you will understand more about those data sets than anyone else.

Neil HoyneGUEST
And oftentimes the goals of that data is to drive the room to a particular decision.
10 MINS LATER
J
17:36How do you advise them to make decisions balancing data, customer, human wisdom?