[laughs] You know? They're not thinking of like the, the, the accounting on the street.

Yeah.

Yeah.

So, um, we, because we sort of, I didn't know what I was doing, you know? I, I, I came up as, um, an accountant at small businesses and nonprofits, and so I didn't have the experience of being at a CPA firm and learning this is how it's always been done, which for good and for bad, that, that was awesome in a lot of ways because like I made up my own rules.

Um, it was lousy in other ways, um, because like I, I didn't have anybody to ask.

We didn't have all the online communities like AskA CPA or podcasts like yours and She Counts.

We didn't have, I mean, LinkedIn was like nothing.

Mm-hmm

Now, what are some of the most surprising things that you've learned from this community?

You know, what you were just saying about this crazy built out chart of accounts That is kind of...

That kind of thing, the level of care that you're describing there, I would say that that's been...

I don't know that that's been surprising so much, but sort of constantly reassuring.

I mean, it surprises me over and over and over again.

And at some point, I probably should be like, hey, Nancy, stop being surprised by this.

Like, you know bookkeepers are amazing.

So, so what kind of themes have you heard over and over from women in, in accounting?

So what are some ways that you have educated your clients that they understand what are their expectations during tax season and, and what can they not expect from you?

I am so glad that [laughs] that you're talking about this because I think the reason we all cringe here and that we all are challenged with it is that it's one thing to change your own processes internally.

It's a different thing to manage somebody else.

Y- Th- It- That is an emotional situation.

Uh, there's a personality situation there.

Um, so I'm gonna go back to what I was saying about not turning 180 degrees at once, but one degree 180 times.

You're in charge here.

Is there some tricks you've got related to that?

So what are some ways that you have educated your clients that they understand what are their expectations during tax season and, and what can they not expect from you?

I am so glad that [laughs] that you're talking about this, because I think the reason we all cringe here and that we all are challenged with it is that it's one thing to change your own processes internally.

It's a different thing to manage somebody else.

Y- Th- It- That is an emotional situation.

Uh, there's a personality situation there.

Um, so I'm gonna go back to what I was saying about not turning 180 degrees at once, but one degree 180 times.

You're in charge here.

Is there some tricks you've got related to that?