Mitie Group

We are delighted to welcome to the latest episode of The Human Factor Podcast, Claire Meadows.

Claire is a People Transformation Director at Mitie, where she leads HR transformation, digital innovation, and AI adoption.

With extensive experience delivering enterprise-wide change through SAP success factors and emerging technologies, Claire is focused on creating smarter, more connected employee experiences at scale.

Claire, welcome to The Human Factor Podcast, and a huge thank you for being our guest.

AI is not simply automating tasks at the edges.

It is influencing how services are designed, orchestrated, and experienced end to end.

So in this episode, we're joined by Claire from Mitie, an organization operating at real scale, where service delivery is not theoretical, it's lived every day across complex people-intensive environments.

Claire brings a practitioner's perspective on what it means to evolve service delivery models in practice, redesigning processes, augmenting human work with AI, and ensuring execution keeps pace with ambition.

No.

I mean, do you know what? I, uh, I don't know if this is accurate, but does the merger of OCS and Mitie, would that actually make them a larger employer than the NHS?

No, nowhere near.

No, nowhere near.

He had worked since 1989 at the Kent and Sussex Hospital, becoming a supervisor in the maintenance department in 2002.

And in May 2011, when that hospital closed, transferring to the newly built Tunbridge Wells Hospital at Penbury, where he then became an employee of the private facilities provider Interserve, and subsequently, Mitie, which took over the facilities management side of Interserve just days before Fuller's arrest, and who fired him immediately when he was charged with murder, whose offices were based in the basement of the hospital on the same corridor as the mortuary.

So the Operation Sandpiper team had their killer awaiting trial.

Innocent un- until proven guilty, I know, but come on, with the wealth of evidence I've just described, this is certainly someone going down for a long, long time for the murders of Wendy Nell and Caroline Pierce, amongst other things.