
Milan Neil Amin-Smith
Adviser and economist
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Jul 24, 2026
Ep. 23: You Can't Fake Family Culture with Neil Amin, Shamin Hotels
2:53
3:04
3:16
3:21
3:30
11:51

Rachael NemethHOST
When you made that transition, was there anything you realized in the numbers that had been missing moving from CFO to CEO and having a fresh perspective?

Neil AminGUEST
Yeah, it's a great question because a lot of people that are new to the industry right now are just reaching out and trying to understand how to bring the next generation in and what training they should get.

Neil AminGUEST
And what I see a lot of people do is they start off in acquisitions and development.

Neil AminGUEST
That sounds fun, exciting, but I think that's probably not the best place to start.

Neil AminGUEST
Because you need to understand the business, how it makes money, the challenges, the challenges that your associate face, what your guests demand before you can decide what to buy or build.
8 MINS LATER

Rachael NemethHOST
So how do you think about what makes your brand? your operation different? Is it the people? Is it something else? And I think if it is the people, how do you think about investing in them in order to kind of get them there?