Michael Martin Hammer

So lesson learned, book closed, right? Unfortunately, wrong.

So fast forward to 1990 when Michael Hammer told all of us to stop paving the cow paths.

Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

So he said, don't automate, obliterate.

Very often, those are edge cases that don't need to be focused on.

I'm mindful of, you know, in Michael Hammer's reengineering the corporation book with the introduction of ERP, same challenge we're talking about now.

And when it came to invoicing almost universally across large industrials, they had built their entire invoicing process.

around edge cases.