
Matt Farnham
Head of Marketing & Engagement at Heartland Bank Australia and 2024 AMI Future Marketing Leader of the Year, focused on brand, trust and growth in financial services.
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Sep 3, 2026
Matt Farnham - On Keeping Human Insight at the Centre of Modern Marketing
8:26
8:38
8:55
20:29

Matt FarnhamGUEST
So this was our first major brand campaign or our first major brand platform for Heartland Bank.

Matt FarnhamGUEST
So as I sort of mentioned before, reverse mortgages in Australia are a bit of a niche and a growing company.

Matt FarnhamGUEST
So we took some customer insights around what people thought about reverse mortgages, what they perceived them as, and we tried to turn that on its head.
11 MINS LATER

Kyla YatesHOST
What will the sales team pick up and run with? And so in your current role, when it's brand and you're building demand over time, how do you create the metrics or how do you measure success? So that was