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Martin Traynor

Martin Traynor

Chair of the Institute of Hospitality, former Small Business Crown Representative at the UK Cabinet Office, and Managing Partner of Traynor Consulting & Training LLP.

Aug 13, 2026

speaker_5ADVERTISER
27:15
Come on and check out careers.leonardohotels.com to discover available roles across the UK and Ireland.
27:22
Can I just add to that? Because it was interesting.
27:26
A few years ago, I had a long conversation with the British Retail Consortium.
27:30
They represent all the retailers.
27:33
And they were explaining to me the difference between, shall we say, Phil, people of our age group and Generation Z and everybody else coming through.
27:43
And interestingly, retail is very, very good at adapting.
27:48
And they found that retail sales were were being influenced by what a company stood for.

21 MINS LATER

48:34
So if we have like, for example, AI answering questions to the guests, or if we have AI, like having remote meetings and having, for example, persons that are managing reservations in the instance, it doesn't really give the same result with the people that actually have met and know the product they are talking about.

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