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Mark Hayne

Mark Hayne

Customer & Employee Experience Strategist, keynote speaker, and author with 35+ years in hospitality; CEO of Elite Headline Speakers and founder of Essential Hospitality Solutions Inc.

Jul 17, 2026

Aligned on AI Podcast - Conversations with Business Leaders in the Context of the AI Revolution

Aligned on AI Podcast - Conversations with Business Leaders in the Context of the AI Revolution

AI Adoption in Service: Efficiency Without Robotic Service

Jul 17 · 56m

Karl Jones
Karl JonesHOST
27:22
You know, you get an idea from ChatGPT, but please book yourself a
Mark Hayne
Mark HayneGUEST
27:26
therapist.
Mark Hayne
Mark HayneGUEST
27:27
It's a little scary that people are, there are actually some isolationists now who, that's all the only thing they talk to now is they talk to AI, which is a little frightening.
Mark Hayne
Mark HayneGUEST
27:36
But having said that, AI is a tool.
Mark Hayne
Mark HayneGUEST
27:40
And it reminds me a little bit, if you've ever watched Downton Abbey, the very first episode, I laughed my fool head off because the main character, Mary, goes in to see Granny.
Mark Hayne
Mark HayneGUEST
27:50
And Granny in her house has candles everywhere.
Mark Hayne
Mark HayneGUEST
27:53
And Mary looks at Granny and says, but Granny, we had electricity installed.

15 MINS LATER

Karl Jones
Karl JonesHOST
43:02
We were preparing

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