Lockton Companies

In my role, it's those higher acuity, higher risk individuals that truly might be, you know, yes, driving health care costs, but more importantly, that truly need the help in a more immediate time frame.

Yeah, I respect so many of you and your peers, like in the Willis's, the Mercer's, the Aon's, the Gallagher's, the Lockton's, like all the way down the list.

I don't envy you guys because you guys have thousands of solutions.

You have to bet on behalf of your customers and they all can't be great solutions.

As AI advances and systems increasingly interact on their own, the traditional role of human oversight is beginning to shrink.

With AI agents executing transactions at extraordinary speed, insurers such as Lockton are rethinking how they underwrite and price these exposures.

Ashley Bennett-Jones of Lockton's Cyber and Technology Division points to the growing complexity of this environment.

The challenge now is how carriers adapt their risk assessments to reflect the nuances of agentic AI where direct human oversight is significantly reduced.

This shift creates a need not only to understand the technology itself, but also to establish clear accountability when systems fail.

Sponsored

by Lockton Insurance.

You want to do it when Steve Ballmer comes back from suspension.

That's a good idea.

Sure.

I am president of the Colorado market for Lockton.

We do broadly two things, risk solutions and people solutions.

Risk solutions is consulting brokerage for property and casualty and things of the like for mid-market and large organizations.

People Solutions spans total rewards, comp, benefits, retirement, things of that nature.

I've been at Lockton for 16 years.

I started my career on the actuarial side, so did a lot of number crunching and got into general management.

Then a friend of mine many years ago talked me into coming to Lockton, which has been a great journey given I've been around for 16 years.

I still talk to him now.

He's at Lockton, Rick Alperinth.

I always tell him, he changed my life because he really taught me that portion of it.

And I got a little bit from every producer there, everybody that worked in that.

Aon and Macy's, 36.7 of premiums on average, peaking at 62.8%.

Mercer and Lockton, Allied Universal, 39.8%.

Mercer, United Airlines, about 36%.

Lockton and BC Insourcing, Banner Health, 33.5%.

Wills Towers Watson, it's LabCorp there, 28%.

Gallagher CHS, 22% over 10 years.

Uh, that's just a fancy way of saying that we represent corporate policyholders when they want to navigate their insurance program, have insurance issues, or, um, are contending with different reservation of rights or denials with their insurance companies.

And I have with me today Ms. Rebecca Katie, and she is with Lockton.

Uh, Becky, tell us a little bit about yourself and your background.

Hey, Lilit.

Thanks.

Um, so I am the co- I co-lead our national healthcare practice, um, at, at Lockton.

And prior to that, I served as deputy general counsel and chief risk officer for a pediatric healthcare system, where as an in-house counsel, I dealt with with not only the insurance issues from the chief risk officer side, but also the, um, the corporate legal issues.

I was the, uh, lead in-house counsel for compliance.

And you can't control results, only your actions, so do everything you can to land in the small percentage who make it.

Adam Miller, organizational development leader at Lockton.

He is just such a fun person to be around, and he said this quote, which I absolutely love, "You are who you're waiting for." You are who you're waiting for.

Stop hoping someone will tap you on the shoulder or come save you.