What stands out to you based on your expertise about where things went so wrong in this case?

Quoting is one of the things.

They're stuck when I hear well-being check.

things of that nature.

It is very confusing for dispatch, especially if they're new on exactly what code to use, how to phrase it.

Because keep in mind, we have all the information now.

I even got more listening to this podcast.

Glenn, you train dispatchers and call takers, and I'm curious, in your eyes, is eight to 10 weeks to include classroom learning, to include hands-on or headset-on call-taking learning enough for this department that handles 2,000 calls a day?