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Laura Nelson Hall

Actress

Aug 28, 2026

1:11
But Leah, let's start there.
1:12
Sure.
1:12
Yeah.
1:13
So I got into the dental industry because I was married to a dentist, married to him all through dental school, saw him go through dental school, saw what kind of knowledge they gave him in dental school about running a practice.
1:25
Then he was an associate for a few years.
1:27
And then he decided to open his own practice.
1:30
And at that point I was in the business.

9 MINS LATER

10:42
As a matter of fact, the opportunities are abound, we just need to have the right people share the right message.
19:27
What have those experiences taught you about what people are really looking
19:31
for when they want to connect and belong? It's interesting kind of taking what we just talked about and then throwing this into AI.
19:37
And, you know, I started Front Office Rocks.
19:39
So Front Office Rocks was the team training website with all of these topics.
19:44
I think the thing is, is there's people up here who know this subject.
19:48
I know how to run a dental office or I'm sober and I've been sober for 20 years or I know AI inside and out.
19:55
And then there's people down here who get the concept.

12 MINS LATER

32:12
year for sure.
EricHOST
6:59
I've got about
6:59
seven things I could say right now.
7:02
So for those who might be listening who are like AI receptionists, why have them? I don't want them.
7:07
It's not good.
7:07
Let me just, as a dentist, put yourself in perspective of us at the front office.
7:12
We've had this debate for as long as I've been teaching phones of what do you do when a patient's standing in front of you and the phone rings? And one of the things I've always taught is who's more important? They're both important because this could be a potential new patient on the phone and there's a patient in front of you.
7:27
Most dentists would have argued with me over the years to say, no, the person in front of you is more important than the person on the phone.

27 MINS LATER

EricHOST
34:55
Go check them out at NotaPayments.com. Now back to the episode.
6:00
But let's hear a little bit about your origin story.
6:04
So I married a dentist.
6:05
I mean, actually, I married him before he went to dental school.
6:07
So I met him in undergrad.
6:08
I said, what do you want to be when you get older? He said, a dentist or mechanic.
6:13
I grew up in the military.
6:14
I didn't have great dental care, so I was not leaning towards dental, but he decided to be a dentist.

10 MINS LATER

16:24
Like transcription is automatic, show notes automatic, all of that stuff.

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