Kim Scott

Radical candor.

Yeah, as – Not Kim Scott.

Yeah, Kim Scott.

Is it Kim Scott? Okay.

I keep getting that one of Crucial Conversations mixed up, but it basically talked about that exact thing of like, their work product sucked, and they finally said, sorry, we gotta let you go.

The work product sucked, and that person was so mad because it was like, why did nobody tell me this? Like, I could have at least like, maybe you tried to fix it and it didn't work, but like...

So say it out loud to their face, because if you leave that silence empty, that stupid bucket becomes the only voice left in the room, and it will define your best person for them.

Kim Scott's got a name for this, radical candor.

You can care about the person, and you challenge them directly, both at the same time in the same breath.

And here's the thing, most people can only manage one.

So I'll just throw a few out there.

So we've got Erin Meyer, Kim Scott, introducing radical candor, or what was she, I think she's now calling it compassionate candor.

And then the other ones around how we give and receive feedback, we use, I quote him a lot of the time, Michael Bungay-Stanier, about what are some of the ways that we listen to things.

And just to name a few, But let's boil it back down to psychological safety as it sits.

Yeah.

I really appreciate, um, Kim Scott's book, Radical Candor, talks about that-

Mm

... and how she's ...

The best way to do it is to be intentional around it.

And a lot of times the reward systems as well, you can say one thing at the top of the organization, and as it filters down, what are the reward systems that are in place? So another really valuable conversation to have is say, okay, in what areas what might we be experiencing mis- mixed messages here? Where are some examples where our priorities might come into conflict with one another? And I find organizations that have the maturity to lean into those discussions, to have the psychological safety, to exhibit radical candor, to borrow from Kim Scott.

Now you're talking about what matters.

You're dealing with reality in a respectful way, so you encourage dialogue as opposed to shut it down.

Yeah

... lots of other books written about this topic, like Radical Candor by Kim Scott is-

Yeah

... a good example of, like, how to have these conversations.