
Kellie Rittenhouse
Director of Aviation at Hangar Aviation Management, CAM Fellow, and Chair of the Michigan Business Aviation Association Board.
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Aug 13, 2026
Flight Dept Conflict Is Rarely About the First Problem You See w/ Kellie Rittenhouse
29:05
29:21
29:33
29:46
29:52

Kellie RittenhouseGUEST
part of our own ego and um and this is again for me something i've had to work with because I came from a non-traditional background for my role.

Kellie RittenhouseGUEST
And so there are times where people see that first and make assumptions or they have a bias or maybe they're not listening.

Kellie RittenhouseGUEST
And so I had a very telling experience situation happened to me at a training provider's location.

Kellie RittenhouseGUEST
And I really had to take a deep breath and decide what was more important in that minute.

Kellie RittenhouseGUEST
My own ego, like, excuse me, or my colleague, an employee who's with me, who I want to have the best training experience.
15 MINS LATER
C
44:54Chris BroyhillHOST
So it's and we have to be we have to be human enough in our outlook with others that, you know, per what you what you discussed, that that we're willing to grant people some grace and let them.