Keith Barr
CEO and President of CarMaxWikipedia
6
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5
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Search complete. 6 mentions across 5 episodes found for "Keith Barr".
Oct 9, 2026
Karin SheppardGUEST
Well, I was, I was lucky that our global CEO, who actually I'd worked, I'd worked for him in, in Australia at some point.
Karin SheppardGUEST
Global CEO back in 20 s- uh, 17, um, Keith Barr, he decided to start the global, um, diversity and inclusion, uh, board.
Karin SheppardGUEST
And, um, and I was fortunate to join that f- right from the start.
Karin SheppardGUEST
Um, I'm still on it, and we have a, you know, the next global CEO has taken it forward, and, and it's, it's endured, which is fantastic.
Zach FritzHOST
But their profit per car is down $2,100.
Zach FritzHOST
Comparative to before Keith Barr took over as CEO.
Zach FritzHOST
And so whenever I looked at this, part of what I'm seeing, from CarMax is now they're looking at 22% of the loan volume from CAF being this, you know, let's call it tier two, more riskier borrowers, which if you're really looking at CarMax where they're making the most amount of money, you know, cut out the, you know, goodwill section of it.
Zach FritzHOST
They're not really making their money on the cars right now.
Zach FritzHOST
I was going to say, it almost to me...
Zach FritzHOST
So think about it like coming.
Zach FritzHOST
So Keith Barr came from like the hotel world, right? And so it almost to me seems like they don't realize that you can't run dealerships just off of the finance arm.
Zach FritzHOST
You know, you need to have your service department.
Paul J DalyHOST
Let's talk about some news.
Paul J DalyHOST
CarMax CEO Keith Barr says the company's shift into gear reorganization is already showing results with revenue, profit, and vehicle sales rebounding.
Paul J DalyHOST
The four-part plan is focused on connecting digital and in-store retail, improving finance, and protection plan profitability, cutting costs, and tightening logistics.
Paul J DalyHOST
That's a lot of work they're doing.
Stephen ForteHOST
Earnings per share up eighty-one percent.
Stephen ForteHOST
And in the middle of the prepared remarks, the chief executive, Keith Barr, said this: "We scaled AI voice technology to one hundred percent of both inbound store and customer experience center calls.
Stephen ForteHOST
Every call to every store, the agents were built with a company called Sierra and have run since May.
Stephen ForteHOST
They answer the common questions, store hours, whether a car is on the lot, and hand the rest to a person." CarMax says call resolution went up and the share of unresolved calls went down, and it is adding appointments, appraisals, and test drives next.
Paul J DalyHOST
Let's go.
Paul J DalyHOST
CarMax cutting 145 white-collar jobs as new CEO Keith Barr looks to reinvigorate the used car retailer amidst high vehicle prices, rising interest rates, and pressure on profitability.
Paul J DalyHOST
That's a heck of a trifecta to step into the CEO role.
Paul J DalyHOST
The cuts equal about 4% of CarMax's corporate staff and hit its Richmond area headquarters offices in Dallas, also Atlanta.