Jonathan Zittrain

Go ahead.

So I want to know, how do you find these pain points? And how do you get these prospective customers to talk about their pain, the problems that they have? JONATHAN ZITTRAIN-

I'm going to repeat that question, but in case anybody else wants the mic.

How do you find these customers? And how do you find their pain points to repeat? Jon, do you want to take a shot at that? You've done this many times before.

It made news and then quietly vanished.

"We need to control AI agents now," my colleague Jonathan Zittrain, a founder of the Berkman Klein Center, insisted in The Atlantic in 2024, sounding another alarm.

Now he's writing a book whose working title was at one point, Well, We Tried.

This summer, the Hugging Face hack contributed to two Anthropic researchers' decision to resign.