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Jon Harmeling

Sep 7, 2026

19:24
When it comes to getting set up, what did training look like for you? And did that come before like when you were in the coop? Or did training not start until like, yes, you are going to get this location?
19:36
First, I wanted to acknowledge your comment about consistency.
19:39
That's huge for us.
19:40
We hope if you had a great experience in North Carolina when you're visiting Miami and heading to the beach, you drive past the Chick-fil-A and you say, wait a second, I had a great experience there.
19:49
I can hopefully assume that I'm also going to have a great experience at this Chick-fil-A.
19:52
So for us, it's very much an abundance mentality, meaning if you go to a different restaurant, that doesn't mean nothing.
19:59
It's minus one for me, plus one for them.

19 MINS LATER

39:31
What's your advice for them, something they can start doing now to prepare for leaving service?
2:31
How, how'd you get involved in, uh, in Chick-fil-A?
2:35
Yeah.
2:35
Uh, be happy to.
2:36
To, to be honest, I'm a little frustrated nobody called me that John Wax- John Maxwell was gonna be at the support center.
2:41
It seems like someone should have sent me a text.
2:43
I could have found some time.
2:44
Uh, so a little frustrated at that.

24 MINS LATER

27:05
... how are you using it wrong?

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