John Timpson

And that's not that they should necessarily be talking all the time about how great it is to be a family business.

When you see people like Sir John Timpson and others, what they're often talking about is just they're talking about their business, the way they run it, their approach to their management philosophy, their approach to their staff in particular.

The family business aspect is implicit rather than explicit.

So I think if you could have more family businesses just talking about what they're doing.

But I think what the book highlights, if you take the contrast between, say, the butchers in Bridport, so Boulton & Son is one shop.

Now, they're a reasonably sized business, so it's not that they're just operating for one shop, because they do work with the local restaurant and pub community as well.

But then you contrast that with something that's much more high street based, such as Timpson's, where if they were both using the same measure of success, it may not suit what it is that the family actually wants to be doing.

And the kind of...