How can someone start learning to read body language, facial expressions?

Yeah.

Well, let me, let me backtrack a, a little bit of that.

They're communicating, but they're not connecting.

The fact that when I text you a message, no matter what's in it, I don't have the ability to reward you as we evolved to reward.

Just watch a mother and a baby.

A baby will look at the mother and smile, and then when the mother smiles even more, the baby just smile.

And I'm curious, what are your go-to observations when you meet someone new? What are the first things you look at in their body language?

Hmm

... didn't matter where you were at.

Uh, I was in a very nice area of town.

It was an, a very nice, uh, store.

Uh, it, full of people, full of shoppers.

And, and yet all it takes is, um, is one person.

But, uh, you know, recently I've been, uh, I've been thinking about, uh, the, the l- hundreds, actually not even hundreds, the thousands of letters that I received after I wrote Dangerous Personalities.

... and it made me feel inadequate at the same time.

They could be [laughs] they could be doing anything and, and completely ignoring you if, uh, because you have no other information.

Yeah, I'll tell you how far it's gone, and I, I wish I could tell you the financial institution, but I have a long-term relationship with them.

It's to the point now where they are with their high-end clients, these people are flown in from other, all over the world to, to meet and so forth.

The, um, the, the people involved in putting these packages together and in sales and in informing them, they are not to wear their, uh, uh, smart watches because the tendency is to always be looking at your watch because messages are coming in or the market is fluctuating.

And so one of the things that they've done, and it's worked beautifully, is to actually tell their, the client, "You're so important to me.

I'm gonna take this off so that we're not distracted." And they're so appreciated.

They're so appreciated by that one gesture because they were getting terrible ratings, uh, of constantly, uh, feeling like they're competing with whatever is on the, uh, on the smart watch.

But what, but what about that?

Price is subject to underwriting and health questions.

Yeah, I th- I think you're exactly right because, you know, if you're human, you're negotiating all the time.

And, and, [laughs] uh, I, I think that no day goes by that we are not parsing something, uh, in some way trying to gain or, not necessarily an advantage, but to work something out.

And so much of that has to do with communications.

You know, we forget good manners is a non-verbal, that, uh, talking to someone with kindness is a non-verbal.

It's, you know, it's not the words, it's, it's the, uh, the manner.

And so I think a lot of negotiation that we do, uh, day in, day out, and, uh, people ask me all the time, "Well, you know, you's, you're teaching, uh, uh, you come out and you teach negotiations and so forth, and your, your approach is a little different." I say, "It's no different, um, than, than what you do every day.

... you settled on behaviors.

Um, are there any clues in someone's posture and how important is, sort of, m- playing with our posture to create a different impression?

Yeah, absolutely.

Not just, not just posture, but, uh, territory.

So I look at posture as, you know, when we, when we look confident, shoulders back, our breathing.

To me, posture starts with the brain, how calm we are in our breathing.

I was, again, in Valencia at this, uh, at this event, and, and, uh, a lady came up to me and she says, uh, "You're getting ready to go on the stage.

H- how can you not be nervous?" And I said, "Well, I am nervous.

What about confidence? Is this something that you're born with or do you think confidence can be trained into somebody?

And if I were to attain all of the knowledge that you have to offer, and I were to implement it, what areas of my life do you believe would improve?

Uh, first, w- within yourself, uh, for instance, being able to assess yourself.

So if, if, if, let's say, you, you have, uh, anger issues and, and so forth, or you, you're quick to trigger, well, how, how do I deal with that? Well, first you assess, you know, uh, what is going on.

Your stomach gets upset, chest tightens, your emotions, uh, get up.

So what do I do then? Most people aren't taught that.

Uh, so there's part of that.

There's how to communicate, for instance, uh, more effectively with your children.

How do I improve my negotiation skills? What are the things I should be thinking about as I go into the negotiation?