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Jo Carter

Jo Carter

Service designer, founder of Service Works, lead organiser of GovCamp Cymru, and co-author of transform.wales

Sep 17, 2026

51:46
I will come and stand up here and press buttons.
51:53
So, yeah, how do we...
51:54
Oh, you're going to press the button.
51:57
Yeah, so how do we scale all this great work Well, first of all, we've already heard this phrase earlier.
52:05
Digital is not about technology.
52:09
It's about fundamentally rethinking how we design services and deliver those services and go on and continuously run them.
52:18
We're going to be repeating quite a lot of what we've already heard, so it's good that we're all singing from the same hymn sheet.

11 MINS LATER

speaker_8UNKNOWN
62:55
But that's why I would really do it.

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