
Jim Kreitler
Principal Product Manager at Amazon Web Services (AWS), leading Amazon Connect's conversational AI and voice self-service solutions.
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Jun 4, 2026
The Amazon Connect Podcast - Ep.20 - NLX! with Jim Kraeutler
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8:13MarkHOST
I mean, and we've talked about Blackside Nauseam as well, right, around...

Jim KraeutlerGUEST
Yeah, so for example, like there's tons of certification programs training out there on... how to build an AWS.

Jim KraeutlerGUEST
You know, we have great training programs and developers can get skilled up on a variety of AWS capabilities.

Jim KraeutlerGUEST
And similarly, it is fairly easy in the marketplace to find highly skilled Python developers, as an example, right? People that can...

Jim KraeutlerGUEST
write applications in common programming languages, right? Speech applications depend on a more esoteric set of, historically depend on a much more esoteric set of protocols, like SRGS for developing grammars.

Jim KraeutlerGUEST
And there were just nuances in the way that you built things, like coding a post-processing script in order to take what someone says as their response to a question in an IVR, How many people are, if you're booking a hotel, how many people are in your party? And I say, well, it's myself, my wife, and my two kids.
22 MINS LATER
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31:31DougHOST
Oftentimes they're doing the same