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Jim Kreitler

Jim Kreitler

Principal Product Manager at Amazon Web Services (AWS), leading Amazon Connect's conversational AI and voice self-service solutions.

Jun 4, 2026

MarkHOST
8:13
I mean, and we've talked about Blackside Nauseam as well, right, around...
8:17
Yeah, so for example, like there's tons of certification programs training out there on... how to build an AWS.
8:25
You know, we have great training programs and developers can get skilled up on a variety of AWS capabilities.
8:36
And similarly, it is fairly easy in the marketplace to find highly skilled Python developers, as an example, right? People that can...
8:50
write applications in common programming languages, right? Speech applications depend on a more esoteric set of, historically depend on a much more esoteric set of protocols, like SRGS for developing grammars.
9:05
And there were just nuances in the way that you built things, like coding a post-processing script in order to take what someone says as their response to a question in an IVR, How many people are, if you're booking a hotel, how many people are in your party? And I say, well, it's myself, my wife, and my two kids.
9:30
What they need to hear is two adults and two children.

22 MINS LATER

DougHOST
31:31
Oftentimes they're doing the same

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