point

without saying it? I mean, we just, we talk with the people.

We, you know, how's your day going? How are the kids? We get to know each individual person that calls in.

We don't just treat them like a number.

We don't just treat it like a ticket.

We actually work with them, talk with them and resolve the problem.

But during the process, we're, having a conversation with them as well why because they're stuck there either waiting for us to resolve the problem if they can't be doing something else we don't want it just to be dead air while we're talking you know sitting there so we engage in a conversation with them the more you get to know the people it's easier to show them we actually care versus it just being a number Yeah.

What's the average IT like client experience like? Like the one the version where they don't treat them like humans.