Invoice

And a lot of the young folks, and again, we have a ton of young folks at AltaVista, they don't gauge the phone as important.

But when that client comes up on that phone, you drop what you're doing and you say, hey, Bill, how's your day gone? Hey, Bill, what can I do for you today? And if you do that, you're ahead of most of your competitors.

You cannot route people through voicemails.

And I mean, again, after hours is a different story.

If your least productive or your newest employee doesn't believe in this, you don't have it.

That means that the person who answers the phone is going to say the same things we're talking about.

I'm not around and somebody calls and one of the account managers picks up and they should be saying, hey, Bill, how can I help you? What can I do for you? I'm so sorry that happened to you.

It can't just be Ray or Aaron or Brian.

Normally, I have a co-host with me, my beloved Jason Concepcion, but he's not here today because it's the beginning of a new month, which means it's time for me to go solo again.

It's the Invoices episode, baby.

The way it works is simple.

I'm going to list out all of the new movies that I watched during October, along with how much I paid to watch them.

You know what I mean? So, geez, what should we do? Give us any ideas you have.

Bill, what's going on? You have an issue with a contractor.

Tell us about it, Bill.

Hi, Tom.

I had a landscaper come out and redo some pavers in the backyard.

Okay.

So my bricks have bokeh dots all over them.

So really, if I walked at your home there, would I notice it right away and say, hey, Bill, what's up with these papers? Oh, yeah.

on.

Oh, Bill.

So there are individuals, and thank you for that, Shakina, that, gosh, they've been told by their providers or their family members that they just need to stay with traditional Medicare.

Okay.

So what happens is the MCO that you have, which is WellPoint, Blue Cross Blue Shield, and United, the MCO will be the one that you have to go with at that point.

So some people may have an MCO and have a different Medicare Advantage plan and may like their Medicare Advantage plan more than they like their MCO.

So right now, Bill, we can change it.

We can do something about that.

They're not all.

I mean, Bill will never be Jonathan Taylor.

Rashad White will never be Jonathan Taylor.

I agree.

And he was giving a presentation about this topic.

And a guy in the audience stood up and said, the guy giving presentation, his name was Bill.

And this guy stood up and he goes, hey, Bill, I got a question.

Okay, what can I do? And the guy was like, I'm doing the same thing you're doing, Bill, but I just can't find any deals.

Like there's just no deals to be had out here.

Like I'm looking everywhere.

Like I'm getting nothing.

I've been doing this for like months and months and like I'm not getting anything.

There's usually someone sitting at a counter during the day, beautiful bathroom, stuff to kind of reset.

You drive into New York, it's We Will Bill You, next rest area, 50 miles away.

And the first overpass, like you said, you can see Rebar, It's rusting.

It looks so old.

That is a New York State thing.

803-0930, someone on the text board says, what are the chances if she does win that she retaliate against Western New York? I mean, let's be honest.

Unless she needs a photo op, Kathy Hochul does not bring up the Buffalo thing much, right? She'll talk about, I'm in Manhattan watching the Bills, right? But when she needs the photo op, like the steel beam on the housing downtown, right, or at the stadium opening, you know, no big shot was going to miss their chance to be at the stadium opening.

But she's Manhattan Cathy.

Both of those are fascinating, Joe.

And I'll take the second one first.

Dylan Byers of Puck had a report the other night that really got into the details of the interaction between Aikman and Buck at SoFi Stadium 11 days ago when the Bills and the Rams were playing and the whole thing kind of came to a head.

And I guess Aikman is resentful that Buck cut his own deal while Aikman was trying to cut his own deal.

But one of the things Byers reported is that Troy wanted 30 million a year, which sounds crazy.