Internal communications

The ability to reach out directly to users or employees, to talk to them, to survey them, it's always been kind of integral to the very concept of a Dex platform.

And that's one of the reasons we're so excited to welcome today's guests, true subject matter experts, deep subject matter experts on the very concept of what is known as digital internal communications.

Sharon O'Dea and Jonathan Phillips have spent a combined four decades helping large complex organizations rethink how they communicate with their people.

For the past 10 years, they've worked together as Lyphos Partners, and they've recently co-authored a book together too, which we're going to get into momentarily.

Yeah.

So my team, so I'm the coordinator for social media and internal marketing.

I don't know if we said that.

Um, so, uh, that's my role.

Welcome back to another episode of the podcast.

Uh, today I'm joined by Priya Bates, the president at Inner Strength Communication.

Priya, thank you for, uh, coming on and telling us your story.

I'm excited to be here today, Mik.

So, uh, tell me, you've spent over seven years at HP Canada and nearly six years at Loblaw.

Uh, today you run Inner Strength Communication.

What made you, you know, go on your own and, uh, start your own firm?

I always say that I always dreamed of being a consultant one day.

Welcome to another episode of the Experience Perspective podcast.

I am your host Bhavna and something that keeps surfacing in employee listening is just how critical internal communications is and how often organizations miss the mark.

And today we're here to explore why that gap persists and what good really looks like.

I'm joined by Zara Smith, senior consultant at the internal communications team at Ipsos in the UK.

Zara, welcome.

And before we dive in, could you tell our listeners a little bit about yourself and what led you to be an internal communications specialist?

Yeah, thank you.

Hi, Bhavna.