Intercom

right

right but i ran into robin leach there and uh i went up to him and i said hey i do a radio show if you would you call the show tomorrow and he's like yeah and he got up from his hotel room and he called the show nice i'll never forget i was uh i used to have a routine in the morning i get up during the first break i was a producer so i didn't have to be in the studio all the time and i i would get up and i just meandered through the halls and i'd go and check the prize closet and see what they had that we could steal out of there and all of a sudden i heard uh uh Intercom.

Cowboy to the studio.

Cowboy to the studio.

G-A-L. McMonegal.

Does yours have the right company? Because mine still says Intercom.

No, it still says CBS.

That's how long I've been here.

I think it might say Intercom.

I don't know.

But I would show it, but it's the worst damn picture of me ever.

You can go off the shelf.

There are a million providers like Intercom or some other chatbot will do it, right? But you, how you do it doesn't really matter so much, but you're gonna have to take that information in, and before it gets to Sue, right, it's gonna go to Claude, or it's gonna go to some GPT model, or it's gonna go to whatever model you wanna use.

The models don't matter.

The AI doesn't matter.

I'm very interested to hear-

And the reason why I think that is the best example is, uh, is Intercom, who doesn't exist anymore, is now Fin.

And what Fin has done is Fin has basically transformed the notion of customer success and going from you can, you can hire my software at a monthly basis per seat to help people, help your people solve these problems to, like, pay me 99 cents per, per solution, and every time I solve it, you just pay me 99 cents.

Mm.

[laughs] And they've, they've, they've literally, uh, uh, they, they've, they've, they've broken 100 million in less than I, I wanna say 12 months, and they're on the way of basically disrupting, uh, Intercom, so they basically have turned Intercom off.

[laughs]

So, so because I know Intercom, I've, I've explored Intercom and, and I've even explored it to the point of realizing, uh, that struggle moment when they were going to charge me per solution.

Um, so when you say that, that Intercom is, is gone, I thought you, you suggested that Fin had acquired them or, or...

CRO folk, conversion rate optimization folks do when they're doing an overhaul is everything boils down to a clear problem that everything addresses.

So a great example is Finn, formerly Intercom.

And when they did a pricing page revamp, one of the pieces of feedback they had is that this was too complex.

It was too busy.