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Ian Knox

Ian Knox

Australian navy officer

Aug 3, 2026

17:53
Yeah.
17:53
But also, like what are some agenda items or things you may wanna cover in this session? And so we, we've launched this product called CareAid, and one of the first things it does is suggest that, plus gives you an editable list of things- You know, t-that you could talk about in your given session that you can choose or not choose not to do.
18:10
But then the second thing, if you're in a telehealth session, we actually have this panel now called Sidekick, so it's, uh, sort of helping you out, and it will help you within a session.
18:18
So it has those agenda items, but you can also do things like quick replay.
18:22
If you miss what someone said, you can almost see the transcript right there if, if you wanna, uh, dive in, which is, uh, super hel-helpful.
18:29
And then after the session, you've got things like client summaries.
18:34
So if you wanna send a client homework or a summary of what we talked about or things you wanna do, it's all written up, and you can just send it to the client, which is pretty efficient.

7 MINS LATER

25:52
Where do you think things are heading two to three years from now?
24:26
I'm going to put you on the spot and say, is that what you're doing?
24:31
Yeah, absolutely not, Kurt.
24:34
I think that's a fair question, though, right? Because, you know, I think that is a fear of people.
24:39
And, you know, when we saw AI coming a couple of years ago, we sat down and we just really thought about our principles and what the company's about.
24:50
And fundamental to our belief is that clinicians should be at the center of care.
24:57
you know i think if you if you think about this long enough or you're in this industry is is ai does it have empathy can it like pick up visual cues does it have the training it can simulate some of those things but will never do as good of a job in our view as a professional now can it help absolutely right with um clinical support and be able to answer questions etc but You know, we came out very early on with our principles, right, and what we believe.
25:28
And I think that's really important to state.

9 MINS LATER

34:34
What are the tools that Simple Practice has currently and what's in the roadmap? And how do you make decisions on what you're putting into the roadmap and what's next?

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