Hotel

I think for you, you know, it's felt very seamless today.

moments but behind the scenes there's a lot of effort that goes into it for sure

and I mean in hospitality and with the hoteliers I've worked with it's a high pressure environment.

Um, it's, it's customer service at the highest degree and that requires a lot of trust.

What, what strategies do you use to kind of empower local Japanese staff to take, you know, proactive initiatives in guest moments?

And I think, again, I'll keep using this terminology or my phrase, if memory serves me correct, from my research.

Around Beppu, too, you can buy or have a pass of some description where you can be in, obviously, Yoriyakan or Hotels Choice, but go and visit the different bars because, as you mentioned, there are different experiences from the warm sands to a traditional hot spring to the colored hot springs.

Is that right, where you can sort of move around different hot springs as well?

I think that might be referring to like the Onsen Meguri, which is like hopping around the hells.

So for Goe and Hokkaido, there are two things that we're focusing on.

One is beer because that's where I believe the headquarters for Sapporo beer is and you can do beer tours.

Because one thing I think you mentioned in passing about all parts of Japan, sake and sake tasting and breweries, so to speak, are everywhere.

But here you have the opportunity to go to Sapporo.

This week,

final one-on-one pirate action! Hello, and welcome to Pirate's Hotel's Rankium.

I am Jamie.

And I'm Rob.

Hopefully conversation.

[laughs] Hotel guests see lobbies and hallways and, while employees and travelers are moving around them.

Cleaners are often there before everyone arrives or after everyone leaves.

We work in bathrooms, bedrooms, hallways, and back rooms alone.

Yeah.

But there was another hotel movie-

Hotel movie

... that it was, like, seven different characters, and at the end it turns out the person-

Oh, Identity.

J- Jet fuel?

Ho- ho- hotel coffee

Hotel coffee.

Oh, boy.

Yeah, yeah.[laughs] So.