Herman Miller

There's also a link to, um...

If I didn't put it there, there's, I think, a link to MillerKnoll's insight page.

So it's just millerknoll.com. Click on Insights.

You'll see everything from webinars to white papers to customer stories to the podcast.

Um, and then I am fortunate to be a Forbes contributor as well-

Change is afoot one way or another.

And perhaps that's also the case with this next story, which is MillerKnoll.

The furniture giant released its latest earnings this week and, and it was a mixed bag.

Should we get into it, Fred?

The commercial side of their business went down a little bit.

So, you know, a little bit of chop here and there.

It wasn't an extremely positive, uh, quarter for MillerKnoll.

What'd you, what'd you make of these numbers?

[upbeat music] Hello, and welcome to Perch Peak Pods, the only place to get long form interviews with some of the world's leading global mobility experts.

I'm absolutely delighted to be joined today by Betsy Ortolano, mobility leader currently at MillerKnoll.

But Betsy, I've been trying to get you onto the podcast, I realize, for over two years now, so I'm delighted you finally, finally joined me.

Persistence pays off.

And then, like most people, I just fell into global mobility and, uh, been doing it now for about 13 years.

And so I've pretty much done about everything as far as working just in North America space, global space.

Um, I am a one-person show now at MillerKnoll, so I am responsible for the world when it comes to mobility, um, and immigration, so.

Well, I want to get into that, but we'll go off topic straight away, which is how did you make your sort of mid-career falling into mobility? That...

So I looked it up, and I think Herman Miller's Aeron chair, if you go to a bunch of, like, 3D-printed websites, there are literally hundreds of parts and pieces that people have created, um, patterns for to be able to print to solve a problem, to solve a repair or mechanism.

That's something that Herman Miller should be owning and creating on their own too.

Again, that's another community engagement touch point that I think that, or MillerKnoll, excuse me, should be creating and focusing on as well.

And so I think what it's asking for manufacturers is to, yes, extend the experience beyond just the purchase and the installation of the product, but more of those ongoing services.

And quite frankly, this is where I think sales reps have the most opportunity space to grow and to become another part of the answering the call.

You're listening to About Place, a Miller Knoll podcast where we explore the evolving role of place in our lives at work and beyond.

Now here's your host, Vice President of Global Research and Planning at Miller Knoll, Ryan Anderson.

Hey friends! Today we're going to be talking about the future and how prepared each of us is to better understand the key changes happening in the world around us.

We're joined by Mark Bryan, who is Chief Research and Strategy Officer at IIDA, the International Interior Design Association.

in the last few years, as opposed to being as gung ho of, you know, on the work of the Eames, et cetera.

Also because, like, Herman Miller I don't think is being run the way I would.

You know, I, MillerKnoll is not the, the halo company that I, I once thought it was.

Um-

I have a specific question about that, actually.

If somebody is listening for this and wants to send me a chair, I'm actually satisfied with my chair.

It's Herman Miller, I think.

Ooh, that's the best

one, right? Yeah.